Half Shirt Sweat Shirt
Note that If you place an order as a guest, you need to create an account in order to manage your returns or
contact our Customer Care team.
In order to return an item, you must meet the following conditions:
• The return must be requested within 14 days of the delivery date
• The item must be in its original, unused, unaltered and unwashed condition
• The item must be returned with the original tags and packaging
The following items cannot be returned or exchanged: bodysuits, lingerie, lounge-wear, swimwear, jewelry,
and accessories (except scarves and bags).
Footwear must be returned with the dust bag and original shoe box as these are considered part of the
product. Please place the shoe box inside a shipping box in order to prevent damage during shipping.
Please note that Final Sale items are not eligible for a return.
Blackstrawberry reserves the right to reject returns which do not comply with our return policy. Returns that
do not respect our policy may be sent back to the original shipping address at our discretion.
How to Initiate a Return
As Blackstrawberry adopts sustainable and eco-friendly practices, your package will not be shipped with any
paper invoices or return slips. Instead, we ask that you request your return electronically by accessing your
Blackstrawberry account Order History.
Note: Please do not send your return to the address on your package. This is not our return address and will
affect the processing of your return.
Simply navigate to your account’s Order History page to request a return authorization and return
Please note that it is important to ship international packages using standard shipping and your country’s
local shipping carrier. For added safety, please insure all packages with a tracking number.
We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the
original merchandise for a refund and proceed to place a new order for the appropriate item.
A refund will be issued back to your original payment method within 7 business days of receiving your
return. Once your refund has been processed, a refund confirmation will be sent to the email address
provided at checking out. Your financial institution may require additional time to process the refund to your
Please note that original shipping fees and insurance are not refundable.