SHIPPING & RETURNS
Return & Exchange Policy
Note that If you place an order as a guest, you need to create an account in order to manage your returns or
contact our Customer Care team.
In order to return an item, you must meet the following conditions:
• The return must be requested within 14 days of the delivery date
• The item must be in its original, unused, unaltered and unwashed condition
• The item must be returned with the original tags and packaging
The following items cannot be returned or exchanged: bodysuits, lingerie, lounge-wear, swimwear, jewelry,
and accessories (except scarves and bags).
Footwear must be returned with the dust bag and original shoe box as these are considered part of the
product. Please place the shoe box inside a shipping box in order to prevent damage during shipping.
Please note that Final Sale items are not eligible for a return.
Blackstrawberry reserves the right to reject returns which do not comply with our return policy. Returns that
do not respect our policy may be sent back to the original shipping address at our discretion.
How to Initiate a Return
As Blackstrawberry adopts sustainable and eco-friendly practices, your package will not be shipped with any
paper invoices or return slips. Instead, we ask that you request your return electronically by accessing your
Blackstrawberry account Order History.
Note: Please do not send your return to the address on your package. This is not our return address and will
affect the processing of your return.
International Returns
Simply navigate to your account’s Order History page to request a return authorization and return
instructions.
Please note that it is important to ship international packages using standard shipping and your country’s
local shipping carrier. For added safety, please insure all packages with a tracking number.
Exchanges
We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the
original merchandise for a refund and proceed to place a new order for the appropriate item.
Refunds
A refund will be issued back to your original payment method within 7 business days of receiving your
return. Once your refund has been processed, a refund confirmation will be sent to the email address
provided at checking out. Your financial institution may require additional time to process the refund to your
account.
Please note that original shipping fees and insurance are not refundable.
我們的退貨政策
請注意,如果您以訪客身份下單,需要在創建賬戶之後為該訂單申請退貨並進行後續管理,或直接聯繫我們的
客服團隊。 如需退貨,您的商品應當滿足以下條件:
• 在交付日期之後的 14 天內退回
• 保持原樣,未經穿戴、修改和洗滌
• 以原始標籤和包裝退回
• 以下物品不能退回或替換:緊身衣褲,內衣和睡衣,泳裝,首飾和配件(除了圍巾和包包和)
鞋履必須與防塵袋和原裝鞋盒一起退回,因為這些被視為產品的一部分。請將鞋盒放在包裝箱內,以免在運輸
過程中損壞。
請注意,最終折扣商品不符合退貨條件。
我們不接受您未與我們聯繫就直接發回的退回物品。
Blackstrawberry 保留拒絕接受不符合退貨政策的商品的權利。我們可能自行決定將不符合退貨政策的退貨商
品發回原始的退貨地址。
如何進行退貨
由於 Blackstrawberry 響應可持續發展和環保活動,我們不會在您的包裹隨附任何紙質發票或退貨單。
我們要求您訪問 Blackstrawberry 賬戶中的歷史訂單,然後以電子方式申請退貨。
國際退貨
只需前往您賬戶的歷史訂單頁面,請求獲取退貨授權和退貨說明。
請注意,您應當盡量選擇您所在國家/地區的當地運輸公司以標準運輸方式寄送國際包裹。
為了安全起見,請確保所有包裹都有一個對應的追踪編號。
退貨地址
如果您希望將產品退回到最近的退貨地址,請在您的帳戶中投遞一條消息,我們的客服代表將在24小時內回
復您。
注意: 請勿退到包裹上面的物流商地址,我們收不到退貨,也會影響您的退款。
換貨 我們目前不提供換貨服務,但我們接受退貨。為了順利獲得退款,我們要求您退回原始商品,如需購買
適合的商品,請重新下單。
退款
在我們收到您的退貨後的 7 個工作日內,我們將按照您的原始付款方式原路退回款項。您的退款一旦處理完
成,一封退款確認郵件將發送至您在付款時提供的電子郵箱。您的金融機構可能需要幾天時間將退款存入您的
賬戶。 請注意,原始配送費用不可退款。